About The rSmart Support Network

The rSmart Support Network™

The rSmart Support Network™ (RSN) is a web-based, personalized support portal designed for the unique support needs of schools adopting rSmart supported software. Subscribers of the rSmart Sakai CLE and rSmart Kuali Financials use RSN to resolve issues and access other resources such as software updates, training and documentation, templates, and software add-ons.

RSN is the vehicle through which rSmart provides services and value for our subscription customers. Providing our client the opportunity for opening and tracking support cases and history, searching an expansive technical knowledgebase, and registering for patch or upgrade alerts.

RSN Provides:

• Access to the software installation package and source code
• Access to software patches and any optional add-on modules
• Access to all electronic resources such as planning and rollout materials, promotion materials, documentation & training materials
• Web-based, e-mail, and telephone issue resolution for supported platform
• 24 x7 web-based issue resolution
• Telephone support