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rSmart Blog

Why Do Implementations Go Wrong?

Aug 21, 2014 | By Kimberly Saving-Sherman | Enterprise Resource Planning, Higher Ed Tech
To make sure your project succeeds, choose the right implementation team, select an experienced project manager, let your project manager help define the scope, create and maintain a project plan, and communicate with your user community throughout the...

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Dear Customer, Thanks for the Call

Aug 13, 2014 | By Dave Megregian | Enterprise Resource Planning, Higher Ed Tech

An upset customer is not a bad customer, it’s an opportunity. It’s how a customer care professional thinks of them and their reaction that makes the difference.

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Clouds, Maps and Connecting the Dots

Right now I am watching a road that has been winding through the southwestern deserts and into the mountains. I want to know where it goes. More importantly, I want to know WHY it goes. What does it connect? What lives along its path?

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Riding the Adoption Wave

As colleges and universities continue to move software and systems off-campus and into the cloud at an accelerated pace, rSmart and Kuali are evolving to meet the dynamic needs of higher education.

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The Computer Knows Best

While I am a little twitchy about my browser’s knowledge of my inner self, I am comfortable sitting down at my keyboard and opening up Cloud Express for Kuali Coeus. I know it. It knows me.

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