Home > Products > Sakai CLE > Engage Us

rSmart Sakai CLE Subscription Support

Subscription Support

When you use the rSmart Sakai CLE, what you pay for is the support, not the software. With our open source support comes confidence, peace of mind, and satisfaction. rSmart support ensures that your deployments of Sakai and Kuali —the leading open source applications in the educational community—run at optimal levels. rSmart takes the stress out of running your institution's open source software applications.

WHAT IS THE CHALLENGE?
WHY SUPPORTED OPEN SOURCE SOFTWARE?
WHAT IS INCLUDED?
WHAT ARE THE BENEFITS?
OTHER SOFTWARE VS. rSMART SUPPORTED OPEN SOURCE SOFTWARE!

WHAT IS THE CHALLENGE?

back to top
  • New capabilities
  • Improved features
  • Security updates
  • Expanding platform support
  • Ongoing fixes

THE CHALLENGE IS KEEPING UP WITH IT!


WHY SUPPORTED OPEN SOURCE SOFTWARE?

back to top

 

Why "supported" open source software?


With the traditional model of vended software, upgrades are costly and finding help is difficult. Vendors have little incentive to improve the software between major releases, and support is often an afterthought. The problem is that the vendor controls the investment, so the vendor determines how fast to improve the software and where you can turn for support. Open source changes who is in control.

rSmart has embraced the open source model to give you advanced technology that moves at the pace of the community at a low cost. Let rSmart keep you current with the latest feature updates, maintenance releases, regulatory updates and bug fixes while you enjoy rapid innovation and trusted delivery. With rSmart maintaining Sakai and Kuali, your limited IT resources are free to participate or turn their attention to other areas in which their innovation and expertise are needed.

rSmart's support gives you peace of mind because we are accountable for the ongoing performance, stability, and reliability of the open source applications you use. rSmart already provides this "insurance policy" to diverse educational institutions around the world. We understand the demands of education IT as well as the benefits of open source in education.



WHAT IS INCLUDED?

back to top

 

The rSmart open source support subscription includes:
  • An rSmart-certified open source software distribution, including the packaging and testing required for a professional software release
  • Regular maintenance releases and updates
  • Regulatory updates as required (Kuali)
  • Multi-tier software support and trouble-shooting assistance
  • Ongoing development in cooperation with the community to improve the software
  • Intellectual property assurances
  • Rights to use the rSmart Network (RSN), our web-based personalized support portal that includes a self-help knowledgebase, documentation, templates, tools, and other useful resources
A portion of your annual subscription underwrites rSmart's contribution to the open source community in the form of software development and community leadership that are critical to the sustainability of the projects we support. Be confident knowing that your subscription indirectly strengthens the open source community.

What Are The Benefits?

back to top

 

An rSmart subscription offers:
  • Lower Risks – Have a partner there to minimize risk in case something goes wrong.
  • Predictable Costs – Know how much support will cost from year to year.
  • Protection – Protect your system with regular security updates, maintenance patches, regulatory updates and fixes.
  • Flexibility – Choose the configurations and tools that fit your needs.
  • Reliability – Know that bugs are quickly found, fixed, and patched.
  • Freedom – Enjoy the freedom to choose not to renew your subscription if you aren't satisfied, making us work harder.
  • Peace of Mind – The rSmart team of experts is here to be your safety net.


Other Software Vs. rSmart Supported Open Source Software

Vended Proprietary Software

Open source software

rSmart Supported Open source Software

Open License

 

X

X

Support provided by contractually obligated party

X

 

X

No large upfront licensing fees

 

X

X

Professionally packaged and certified software releases

X

 

X

Freedom to use software on your terms

 

X

X

Intellectual Property Assurances

X

 

X

No Vendor Lock In

 

X

X