Adopting a new software system like Sakai can be a complex undertaking. Because of our extensive Sakai CLE implementation & support experience, we can make it easy. For this purpose we have created the rSmart Sakai CLE Adoption Package. The Adoption Package combines the professional services and software support needed into one package to help you get started with Sakai fast.
The Adoption Package is ideal for:
Any institution wishing to adopt the Sakai quickly and efficiently Any campus group looking for more control over its own teaching and collaboration software Any group or department looking to get started with ePortfolios or ad hoc group collaboration Institutions wanting to evaluate or pilot Sakai - many institutions experience a higher level of success by starting with
a small group before rolling the system out to the entire enterprise. Quickly Get Started with the rSmart Sakai CLE Adoption Package
The rSmart Sakai CLE Adoption Package costs $25,000, takes 4 to 6 weeks to deliver and includes the following services and support:
Project Kickoff Project Kickoff Project Kickoff Call with a Project Manager As soon as you are ready to start your Adoption Package project, you will attend a Kickoff call with your assigned Project Manager. The project manager will discuss your timeline for your implementation, describe the branding, LDAP and SIS integration process, and organize an on-site visit with an rSmart Consultant.
Project Management
Project Management Adherence to project timeline as discussed during kickoff call You will receive weekly (or more often, if warranted) updates about your project and the status of all tasks defined within the scope of work. The rSmart Project Manager will advise you immediately if any issues arise that may impede progress or may conflict with the established timeline.Requirements Review
Requirements Review Review of your Technical Information and Requirements You will be expected to provide some technical information and basic requirements that we need in order to install your instance of the CLE and to integrate with LDAP, Active Directory or your Student Information System. An rSmart technical consultant will review your technical information prior to the installation and integrations and resolve any discrepancies with you prior to starting work.Installation & Configuration
Installation & Configuration Hosted Installation & Technical Configuration The rSmart Technical Consultant will install, configure and test the CLE in a hosted environment. Contact us if you require an on-premise installation. Branding
Branding Basic Branding and One Skin A developer will be assigned to your project and will work with you to design the appropriate branding and skin for your hosted instance. Once you approve the design, the branding will be implemented on your instance. Included in the branding: One skin, school logo, school colors, custom text and tools on gateway page.Basic Directory Integration
Basic Directory Integration Basic LDAP or Active Directory Integration Our technical consultant will work with your institution's technical team to gather LDAP or Active Directory information so that users can authenticate against your internal system when logging in. This benefits users because they don't have to remember yet another password.Basic Student Information System Integration
Basic Student Information System Integration Basic Student Information System Integration Basic Student Information System (SIS) integration automates the creation of courses and student enrollments based on information extracted from your SIS. The basic rSmart SIS code is SIS-agnostic and works with most student information systems.Functional Training (1 day)
Functional Training (1 day) Onsite Functional Training for Helpdesk, Admins and Instructors (onsite, day 1) This session focuses on rSmart Sakai CLE functionality from a standard user (non admin) perspective, and is designed to develop participants into a ‘train-the-trainer’ role. The rSmart consultant will provide a navigational overview and instruction on using the CLE tools to manage course and project worksites. This workshop is ‘hands-on,’ and includes practical exercises, participant collaboration and time for discussion.Configuration Requirements Session (2 days)
Configuration Requirements Session (2 days) Onsite Configuration Requirements Gathering and Implementation of Requirements on Hosted Instance (onsite, days 2 & 3) Based on our experience, we've discovered that the most successful implementations occur when faculty representatives are involved in the implementation before Sakai "goes live" at an institution.rSmart Sakai CLE Manager/Administrator Training (1 day)
rSmart Sakai CLE Manager/Administrator Training (1 day) Onsite Sakai CLE Manager/Administrator Training for Helpdesk, CLE
Functional Managers and Systems Administrators (onsite, day 4) This session will take attendees through administering rSmart Sakai CLE from a CLE Manager or System Administrator's perspective. Topics covered include user templates, worksite templates, system permissions and other administration tools.Six Months of Hosting Six Months of Hosting Software hosting for six months rSmart hosting services will provide a stable, secure, and scalable environment that will accommodate the growth of your institution and its programs. rSmart's team of experts will maintain the CLE by providing regular service packs, security updates, patches, and upgrades so your resources can focus on education rather than on IT infrastructure and maintenance.
Some benefits to hosting your pilot include:
Cuts costs by eliminating system administrator time, training and hardware
Allows rSmart experts to upgrade to the most current version of the CLE at no additional cost to you
Ensures a high level of performance with guaranteed uptime as specified in your service level agreement (SLA)
Keeps your software up-to-date with patches, regular service packs, and security updates
Secures your environment with network monitoring and daily backups for faster disaster recovery
Scales your environment to accommodate growth on your campus
Provides flexibility with a customizable firewall and security settings
Note: At the end of term of your Adoption Package, rSmart can provide an
additional services to move your instance to a on-premise-based environment if so desired.
Six Months of Support and Maintenance Six Months of Support and Maintenance Tier 2 & 3 Support for six months for up to 500 users We support the following:
Performance of your hosted instance
Installation
Functional usage (Tier 2 & 3 levels)
Configuration
Troubleshooting
IP Assurance
Bug Fixes
Authentication System (LDAP or AD) system integration
Student Information System Integration
We do not support the following*:
Tier 1 (end-user support) - we have partners that can provide Tier 1 support if you do not have an institutional helpdesk for this.
Custom Code Development
Reconfiguration of your instance
Community Developed tools not included as part of our release
*Add on services are available for the above exceptions
Click here for full details on what is included in our support.
Access to rSmart Support Network Access to rSmart Support Network Access to rSmart Support Network including all documentation and knowledgebase articles. Your support subscription is managed through the rSmart Support Network (RSN)
portal . Any user at your institution may request an account in the RSN portal and access helpful knowledgebase articles and other documentation.
Only designated users at your institution will have permissions in the portal to submit Tier 2 and 3 support tickets to rSmart.
Users of the rSmart Support Network may reproduce, repurpose, and create derivate works from our documentation at their discretion. They may also share documents and derivative works with other organizations within The rSmart Support Network.
