Confidence. Peace of mind. Satisfaction.
That's what you’ll experience with rSmart Support.
rSmart Support ensures that your deployment of Kuali — the leading open source ERP software in the education community — run at optimal levels. rSmart takes the stress out of running your institution’s open source enterprise resource planning solutions.
Shift the Support Burden to Us
rSmart Support gives you peace of mind because we are accountable for the ongoing performance, stability, and reliability of the open source applications you use. rSmart already provides this insurance policy to diverse educational institutions around the world. So, we understand the demands of education IT, as well as the benefits of open source in education.
With rSmart maintaining and supporting your Kuali solutions, your limited IT resources can turn their attention to other areas where their expertise is needed. Beyond answering how-to questions (we’ll do that too), you get structured, focused support with service level agreements to ensure issue resolution.
What is included in the rSmart Open Source Support Subscription?
- Regular maintenance releases and updates
- Multi-tier software support and troubleshooting assistance
- Ongoing development in cooperation with the community to improve the software
- Access to technical and functional experts
- Access to the rSmart Support Network (RSN), our web-based personalized support portal that includes a self-help knowledgebase, ticket submission, documentation, templates, tools, and other useful resources.
- Innovative, value-added assistance including:
- rSmart Support Twitter: Regular tips, tricks, and valuable information from rSmart’s Support Twitter.
- First Friday Webinars: On the First Friday of each month, we’ll bring together multiple institutions for a themed session with tips, insights, guest experts, and plenty of Q&A time around topics that matter most to you.
- And more…
Get Started Today
For 10 years, rSmart has been providing expert technology solutions for higher education, working with over 100 institutions globally. Let us bring our expertise to you with our Support services. Get started today >
