job posting
Open Position: Sakai Support Analyst
About rSmart
Learn more about rSmart and our work with Kuali and Sakai.
Position Summary
The Support Analyst plays a key role on the Client Services team by working directly with clients to ensure the long-term success of rSmart products at the client’s institutions. This individual provides support to clients by assessing functional issues and assisting in their resolution, answering questions and advising customers of best practices. In addition, this individual contributes articles to the company’s knowledge base and may contribute expert advice in the development of add-on service opportunities for existing clients This individual’s expected interaction with other members of the “community” at institutions all over the world as part of a global community collaborations will be key to their success. This individual will provide support for open source applications within a customer-focused global environment, working closely with customers and delivery teams to maintain world class operational systems provided directly by the Professional Service team or external third parties.
Open Position: Kuali Support Analyst
About rSmart
Learn more about rSmart and our work with Kuali and Sakai.
Position Summary
The Support Analyst plays a key role on the Client Services team by working directly with clients to ensure the long-term success of rSmart products at the client’s institutions. This individual provides support to clients by assessing functional issues and assisting in their resolution, answering questions and advising customers of best practices. In addition, this individual contributes articles to the company’s knowledge base and may contribute expert advice in the development of add-on service opportunities for existing clients This individual’s expected interaction with other members of the “community” at institutions all over the world as part of a global community collaborations will be key to their success. This individual will provide support for open source applications within a customer-focused global environment, working closely with customers and delivery teams to maintain world class operational systems provided directly by the Professional Service team or external third parties.
Open Position: Java Support Engineer
About rSmart
Learn more about rSmart and our work with Kuali and Sakai.
Position Summary
We are looking for an energetic and motivated Java Engineer to join our team working on an open-source, web-based financial system used by colleges and universities around the country (Sakai). The principle focus of this position will be working with clients doing code changes and working directly with the Sakai community to further enhance the application. As a member of our passionate and spirited engineering team, this position will report to the VP of Client Services.
